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All products sold through luckyvca.co are covered by our warranty and return policies. The quality of the product you will receive is guaranteed to be the best in its class, and we absolutely guarantee this. If you are not satisfied with your purchase, we will refund or exchange your items, you can arrange returning within 30 days of arrival of the order at your shipping destination.
Here are the messages you need to state:
1) Your order number
2) Item(s) you want to return or exchange
3) The reason you want to make a return or exchange. Tracking numbers after your product has been sent out
1. If you are returning products for exchange / refund:
Tampered products will not be exchanged/refunded. This means that if the products have been opened up, or otherwise tampered or damaged, the return/refund policy will be considered null and void.
NOTE: If you are returning products for refund, the shipping cost which would not be refunded (we had paid for shipment US$29.00).
2. If you are returning products for warranty:
1) All our products enjoy a full 1 year warranty on all manufacturers' defects. Only manufacturer's defects are covered under warranty. 2) If any of products have been tampered with, the warranty is void.
3) If a manufacturer's defect appears on the product within 1 week of ordering, we will replace it with a brand new one.
4) If your products cannot be repaired, we will send you a replacement of the exact same model. If that model is out of stock, then you can choose another product of the same or lesser value.
5) All products must be couriered back to us at the customer's expense.
6) There is no any restocking fee. If you have any questions, please contact our server by email firstname.lastname@example.org/store
For all returns or exchanges, please keep in mind you are responsible for the return shipping cost. In the event your package is damaged during shipping, let us know right away so we can file a claim with the carrier. We will either ship you a replacement or issue a refund after the claim is granted.